Terms of Service

1. Introduction and Scope

These Terms and Conditions govern the use of our website and all sales made through our online services.
By placing an order, users confirm that they have read, understood, and fully accepted these Terms and Conditions.
These terms apply to all purchases delivered within the United States.

2. User Accounts and Responsibilities

Creating an account allows users to access their personal area, review orders, and manage account information.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

We implement reasonable technical measures to ensure website security and service availability.
We are not responsible for damages resulting from improper use, incorrect information provided by the user, or unauthorized access caused by inadequate credential protection.

3. Products, Availability, and Pricing

Product descriptions and images on our website are provided for reference purposes only.
Product availability is subject to existing inventory. If an item becomes unavailable after an order is placed, customers will be notified promptly.

All prices are listed in U.S. dollars (USD) and include applicable taxes.
All orders qualify for free shipping within the United States.
We reserve the right to adjust prices at any time; however, confirmed orders will remain subject to the price displayed at the time of purchase.

4. Orders and Payments

Each order submitted through our website constitutes an offer to purchase and is subject to acceptance.
An order is considered confirmed once payment is successfully received and a confirmation email is sent.

Accepted payment methods include Visa, Mastercard, American Express, Discover, and JCB.
All payment transactions are processed securely.
If payment authorization fails, the order will be automatically canceled.

5. Shipping and Delivery

After payment is confirmed, orders are typically processed within 1–4 business days.

Order Processing Cutoff Time

• Orders placed before 4:00 PM (Eastern Time) will be processed on the same business day.

• Orders placed after 4:00 PM (Eastern Time) will begin processing on the next business day.

If an order is placed on a public holiday, processing will start on the following business day.

• All products available on our website include free standard shipping within the United States. 

• Customers are not required to pay any additional shipping fees.

Delivery details are clearly displayed during the checkout process before the order is confirmed.

• Delivery is handled by carefully selected logistics carriers to ensure reliable coverage throughout the United States.

• Once shipped, the estimated delivery time is 7–16 business days, depending on the destination and carrier operations.

If a significant delay occurs, customers may contact us for assistance.

Additional details are available in our Shipping Policy.

6. Order Cancellation

• Customers may request to cancel an order within 48 hours of purchase, provided the order has not yet been processed or shipped.

• If the cancellation request is approved within this timeframe, a full refund will be issued using the original payment method.

• Once 48 hours have passed, or if the order has already been processed or shipped, cancellation will no longer be possible.

In such cases, customers may receive the order and then initiate a return and refund request in accordance with our Returns Process.

Further details are available in our Order Cancellation Policy.

7. Returns and Refunds

Customers may request a return within 30 days of receiving their order.

• Returned items must be in their original condition, unused, complete with all components, and securely packaged to ensure safe transit.

• A return shipping label is included inside the package upon delivery, allowing customers to easily initiate the return process.

To ensure accurate inventory management, our store does not offer direct exchanges.

• If a different model or variation is desired, customers may place a new order after the original return has been approved.

Additional details are available in our Return, Exchange, or Refund Policy.

8. Privacy and Data Protection

We are committed to protecting personal information.

Users have the right to:

• Access personal information held about them

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where permitted by law

• Request restrictions on certain data processing activities

• Object to specific uses of personal information for legitimate reasons

• Request a copy of personal information in a commonly used electronic format

Requests regarding these rights may be submitted using the contact details provided below.
We will respond within a reasonable timeframe in accordance with applicable laws.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by applicable laws of the United States.
In the event of a dispute, customers are encouraged to contact customer support to seek an amicable resolution.
If a resolution cannot be reached, disputes will be handled by the appropriate courts with jurisdiction.

10. Contact Information

Email: letstalk@nicheano.com
Phone: +65 (821) 14695
Address: APT BLK 556 BEDOK NORTH STREET 3 #11-962, SINGAPORE 460556, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM–4:00 PM
Delivery Area: United States