Order Cancellation Policy

1. Introduction

This Order Cancellation Policy outlines the terms and conditions that apply to order cancellations made through our website.
The purpose of this policy is to ensure clarity and consumer protection in accordance with applicable regulations in the United States.
This policy applies to all orders shipped within the United States.

2. Cancellation Conditions

• Customers may request to cancel an order within 48 hours of purchase, provided the order has not yet been processed or shipped.

• If the cancellation request is approved within this timeframe, a full refund will be issued using the original payment method.

• Once 48 hours have passed, or if the order has already been processed or shipped, cancellation will no longer be possible.

In such cases, customers may receive the order and then initiate a return and refund request in accordance with our Returns Process.

3. Cancellation Request Procedure

To request an order cancellation, customers must contact our customer support team and provide the following information:

• Order number

• Full name associated with the order

• Confirmation of the payment method used or proof of payment

Cancellation requests must be submitted via email using the contact details listed below.
Our team will confirm receipt of the request and communicate the outcome as soon as possible.

4. Refund Processing

Once a cancellation is approved, customers will receive a confirmation email.
Refunds are typically processed within 1–4 business days using the original payment method.

Actual posting times may vary depending on the customer’s bank or payment service provider.
No additional fees will be charged for cancellations that comply with this policy.

5. Contact Information

Email: letstalk@nicheano.com
Phone: +65 (821) 14695
Address: APT BLK 556 BEDOK NORTH STREET 3 #11-962, SINGAPORE 460556, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM–4:00 PM
Delivery Area: United States