Return, Exchange, or Refund Policy

1. Introduction

This policy outlines the conditions related to returns, exchanges, and refunds for purchases made through our website.
The policy is designed in accordance with applicable regulations in the United States and applies exclusively to orders delivered within the United States.
By placing an order on our website, customers fully agree to the terms and conditions outlined in this policy.

2. Return Conditions

Customers may request a return within 30 days of receiving their order.

• Returned items must be in their original condition, unused, complete with all components, and securely packaged to ensure safe transit.

• A return shipping label is included inside the package upon delivery, allowing customers to easily initiate the return process.

To ensure accurate inventory management, our store does not offer direct exchanges.

• If a different model or variation is desired, customers may place a new order after the original return has been approved.

3. Order Cancellation and Refunds

Customers may request to cancel an order within 48 hours of purchase, provided the order has not yet been processed or shipped.
In such cases, a full refund will be issued using the original payment method.

Once this timeframe has passed, or if the order has already been shipped, cancellation will no longer be possible.
Customers may still exercise their right to return the item after delivery in accordance with this policy.

If a product is received damaged, defective, or not as described, customers may request a full or partial refund subject to verification by our customer support team.

4. Refund Request Procedure

To initiate a return or refund request, customers must contact our customer support team and provide the following information:

• Order number

• Description of the affected product(s)

• Reason for the request

Our team will confirm receipt of the request and provide the necessary instructions to complete the return.

5. Return Method and Associated Costs

Customers may use the return shipping label included in the package to send items back.

For defective, damaged, or non-conforming products, returns will not incur any additional cost to the customer.

Once the returned package is received and inspected, customers will receive an email confirming the outcome of the return process.

6. Refund Processing Time

• After the returned items are received and verified, refunds are typically processed within 1–4 business days using the original payment method.

Actual posting times may vary depending on the payment service provider or the customer’s financial institution.

7. Contact Information

Email: letstalk@nicheano.com
Phone: +65 (821) 14695
Address: APT BLK 556 BEDOK NORTH STREET 3 #11-962, SINGAPORE 460556, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM–4:00 PM
Delivery Area: United States