Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how we collect, use, store, and protect personal information when users access or interact with our website.
This policy applies to all interactions on our website, including browsing, account creation, order placement, customer support communications, and the use of cookies.

By accessing or using our website, users acknowledge that they have read and agree to the terms outlined in this Privacy Policy.

2. Information Collection and Cookies

We collect only the information necessary to provide and improve our services. The types of information collected may include:

• Personal information such as name, shipping address, and email address
• Order and transaction information related to purchases and payments
• Technical information such as IP address, browser type, cookies, and server logs
• Communication records related to customer support inquiries

Cookies and similar technologies are used to ensure proper website functionality, analyze website traffic, personalize the browsing experience, and improve overall performance.

3. Use and Sharing of Information

Collected information is used solely for the following purposes:

• Processing and fulfilling orders and deliveries
• Managing payments and transactions
• Providing customer support
• Analyzing and improving website performance
• Complying with applicable legal and regulatory requirements

We do not sell or share personal information for marketing purposes.
Certain information may be shared with trusted service providers, such as logistics partners, hosting providers, and payment processors, only to the extent necessary to perform required services.
All service providers are required to protect personal information and maintain appropriate security standards.

4. Data Storage, Security, and Cookie Preferences

Personal information is stored securely using safeguards designed to protect against unauthorized access, loss, alteration, or disclosure.

Data retention periods may vary depending on the type of information:

• Order-related records are retained as required for legal and operational purposes
• Customer communication records are retained for a reasonable period following the last interaction
• Cookies may remain stored for up to 12 months unless removed earlier by the user

We implement appropriate technical and organizational security measures, including data encryption, secure systems, and access controls.
Users may manage or disable non-essential cookies at any time through browser settings or cookie preference tools.

5. User Rights

Users have the right to:

• Access personal information held about them
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where permitted by law
• Request restrictions on certain data processing activities
• Object to specific uses of personal information for legitimate reasons
• Request a copy of personal information in a commonly used electronic format

Requests regarding these rights may be submitted using the contact details provided below.
We will respond within a reasonable timeframe in accordance with applicable laws.

6. Legal Basis and Compliance

Personal information is processed based on one or more of the following grounds:

• Performance of transactions and services requested by the user
• Compliance with applicable legal obligations
• User consent for specific activities, such as optional cookies or communications
• Legitimate interests related to website security, functionality, and service improvement

This Privacy Policy is governed by applicable laws within the United States.

7. Contact Information

Email: letstalk@nicheano.com
Phone: +65 (821) 14695
Address: APT BLK 556 BEDOK NORTH STREET 3 #11-962, SINGAPORE 460556, SINGAPORE
Business Hours: Monday–Friday, 8:00 AM–4:00 PM
Delivery Area: United States